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Comprehensive Services - Support Services Pricing - General Information (T&Cs) Infograms containing product information are published when products are release or modified. Engineering product specifications are available on Compro Products. All purchase orders must include the complete model number as defined in the Products Price List. Please note that many hardware and software model numbers contain distinct prefix and suffix modifiers which further define the specific product. The product descriptions contained in the applicable product bulletins, product sheets or marketing infograms define the prerequisites for any given product. It is the responsibility of the customer to ensure that the prerequisite has been satisfied prior to ordering the product.For system orders, the purchase order should be accompanied by a block diagram, cabinet layout, and slot assignments. Compro will attempt to meet customer configuration requests and advise if the requested configuration cannot be accomplished. Orders not accompanied by supporting configuration documents will be configured in accordance with Compro established procedures. Reconfiguration or changing slot assignments during acceptance testing will incur time delays and additional costs. For add-on orders to existing systems, material requirements may need to be determined by a field audit. Contact your Sales Representative to determine requirements.All prices published in the Products Price List are U.S. list prices and are applicable to sales made and installed for products delivered within the United States under the standard terms and conditions of sale by Compro. Prices as stated herein are F.O.B. point of origin. Freight is prepaid and charged back to the buyer. Prices for products to be ordered from, delivered to, or installed in countries outside the continental United States will be those prices in effect in the country to which the equipment is delivered. The Discount Schedule (SCHED) listed in the Products Price List is applicable to the Compro customer agreements. Equipment items specifically excluded for any discounts are annotated with an 'N/D' in the Discount Schedule. An additional copy of the binary or source version of a product, to be used exclusively on the system for which usage rights under an appropriate license for that product have been acquired, may be purchased at the time of initial delivery or within a three month period subject to a media and service charge of $350 per copy or as specified in this price book. Software Update Service is a prerequisite. These additional copies may not be used on another computer other than the specific computer on which they were originally licensed. To order additional copies of a software product append the letter X to the nine digit model number for the product desired. Example: An order for Model Number 1413-3301X would result in delivery of an additional FORTRAN 77+ Compiler in Binary Format on 9-track, 800 bpi Magnetic Tape.Prices contained herein are exclusive of any sales and use taxes. Such taxes, if applicable, will be charged to the customer. Customers claiming tax exempt status shall provide Compro with all appropriate exemption certificates. Forward such certificates to the attention of Compro Credit Manager. Normal delivery unless otherwise stated is sixty (60) days after receipt of order. Hardware Compro warrants that hardware products and remanufactured products will conform to their current published specifications and will be free from defects in materials or workmanship. All repaired, exchanged and time and material parts are warranted for one hundred and twenty (120) calendar days from the date of repair, excluding labor. The customer will not receive hardware updates, telephone support, on-site support, or spares during the warranty period. For additional support coverage, the customer can elect to purchase one of Compro's service offerings or be charged per call at the prevailing Time and Material rate.Software Compro warrants for a period of one (1) year from date of shipment the software products provided will conform to the applicable Compro published specifications prevailing at the time of shipment. Compro's liability under this software warranty shall be for Compro to make reasonable efforts to remedy, in a manner deemed suitable to Compro, any such non-conformance which has been properly reported to Compro in writing within the warranty period. The customer will not receive software updates, telephone support, or on-site support during the warranty period. For additional support coverage, the customer can elect to purchase one of Compro's software support offerings or be charged per call at the prevailing Time and Material rate.Special Systems and Technical Support In the course of responding to individual customer requirements, Compro Special Systems Department provides specialized equipment for unique customer applications. As a result of these special applications, Special Systems offers a broad range of products in the areas of communication and controllers, communication processors, I/O controllers, and peripheral switches. The pricing section of the Products Price List contains products which can be offered for general sale. Standard lead times are 120 days and are subject to Home Office configuration approval. Special Systems Products (SSP) differ from standard products in the following respects: - All SSPs require configuration approval prior to acceptance of order. - SSPs are generally lower volume and are built to order. Delivery will be quoted when an order is received. - Documentation generally consists of technical specifications and engineering drawings. In some cases technical manuals or vendor-supplied manuals are provided. Refer to published product descriptions for details of documentation for specific items. - The software provided varies with each SSP. Diagnostic programs are generally provided with each hardware product. - Special System Software Products are licensed as noted on Home Office Quote. Special Engineering Support is available for assisting the customer in applying Compro-supplied SSPs to their applications. The service may be obtained by Home Office Quote and is offered at the following rates: - At Compro in Melbourne: $10,000/week with a minimum charge of one week. - At customer site, portal to portal plus expenses: Regular Hours, 8:00 a.m. to 5:00 p.m. Monday through Friday, except holidays: $200.00 per hour Technical Staff, $225.00 per hour Senior Technical Staff, with a minimum charge of eight hours. After hours (outside regular hours as defined above): $275.00 per hour Technical Staff, $338.00 per hour Senior Technical Staff, with a minimum charge of eight hours. Expenses when incurred: - Private auto $.345/mile Discount Period The discount period is the time during which a customer can exercise the right to purchase a product with discounts. The discount period is always the same as the term of the applicable Customer Agreement in effect at the time of the product purchase.License Agreement A contractually binding document that, when signed by both parties, conveys a right to use a specific software product or products on a designated computer system or systems. Most software products in the Products Price List require a License Agreement to be signed prior to shipment. The License Agreement is included as part of Compro's Customer Agreement. Software Licensing Requirements may be found in the Software Section of the Configuration Guide under Prerequisites for a given product. Concurrent-Use Licensed Products - Concurrent-use licensed products are available to any customer who signs a Customer Agreement containing an Compro Software License Agreement and pays the one-time Usage Charge(s) (price). Software licensed under Concurrent-use authorizes a number of simultaneous usages, or invocations, of a software product within the Compro Computer System. Concurrent-Use Software products are sold as follows: Base Package - Media, Documentation, Concurrent-Use license for a designated number of software invocations. Concurrent-Use License - Software license for an additional designated number of software invocations. Note: The number of simultaneous invocations will vary by product. Schedule A of the Compro Licensing Agreement - Schedule A of the Compro Licensing Agreement is used to delineate the specific software products and systems covered by the software license. Schedule A can be amended at any time to include additional licensed software products. For example, if a single CPU is purchased with MPX-32 on the initial order, other licensed software products can be added by the issuance of an additional Schedule A, describing each additional product for which a license to use has been purchased. REFLECTIVE MEMORY System and/or Shared Memory System BSS Licensing of CONCEPT/32 and RSX Software Products - A special licensing arrangement is provided for purchasing individual Compro Binary Single System (BSS) software licenses for products which run on REFLECTIVE MEMORY Systems and/or Shared Memory Systems. For purposes of binary licensing, multiple CPUs located with one or two CPU cabinets sharing memory require only one BSS license per software product. In the case where multiple CPU types exists, the BSS license for the largest capacity processor must be purchased. Each additional single or pair of cabinets containing single or multiple CPUs configured on the REFLECTIVE MEMORY or Shared Memory System require an additional BSS license for the specific software product in question. For example, two RSX Cabinets containing CPU/IPU computing elements sharing memory require one BSS license for a particular software product. However, a configuration with five RSX Cabinets would require three BSS licenses for the same software product, a sixth cabinet could be added in this case under the same license arrangement (only three BSS licenses required for the specific software product). SUS can be purchased for these individual software products in this same manner. Binary Single System Software The binary version of a software product is ready-to-catalog, ready-to-load, or ready-for-library use. It is created from the program source and is provided to users in machine readable form for quick installation and use. This is offered for sale as a product in the form of Binary Single System (BSS) and includes one copy of the product binary, ninety (90) days warranty, and one set of applicable documentation (excluding technical documentation). The customer must sign the appropriate license agreement, which contains a provision restricting the usage of this product to a single designated computer system.Designated Computer System A single CPU or multi-CPU located within a single or double serialized CPU cabinet(s) sharing memory. Facility A single site or location where Compro computers are installed, having a single point of contact for receiving software. REFLECTIVE MEMORY System A CPU or CPU/IPU computing element or series of computing elements sharing memory via a REFLECTIVE MEMORY Bus. Each computing element must contain a Dual Port Integrated Memory Module (DPIMM), REFLECTIVE MEMORY Port, and REFLECTIVE MEMORY Bus Cables. Shared Memory System A CPU or CPU/IPU computing element or series of computing elements sharing memory via a Multiprocessor Shared Memory System (MS)2. Single System Product A standard software product that is restricted for use on a single designated computer system. Source The source version of a software product is the original or derived program code from which machine executable binary can be created using standard Compro products. Source may be purchased in one of two component types, Source Single System or Source Single Facility.Source Single System includes one copy of the product source and one set of applicable documentation. The customer must sign the appropriate license agreements, which contain a provision restricting the usage of this software to a single designated computer system. The prerequisite for Source Single System is Binary Single System. Source Single Facility includes one copy of the product source and one copy of technical manuals for operating system products. The customer must sign the appropriate license agreements, which grants the right to use the source at the facility. Furthermore, binary derived from the source is restricted for use on the system(s) for which binary usage rights have already been acquired. The prerequisite for Source Single Facility is Binary Single System. Source Listings This product provides one copy of the product source on microfiche which has been processed by the appropriate language processor. Generally the assembly equivalent output will be included. Binary Single System is a prerequisite for the purchase of a Source Listing. No documentation is automatically delivered. Purchase of Source Listing does not provide rights to use Product Source, and the usage of the Source Listing is governed by the provisions of Source Single Facility contained in the Compro License Agreement. Sub-Licensing Customers who transfer a system and its License Software to a third party are required to have a Sub-License Agreement signed by the third party prior to such a transfer. Copies of the Compro Sub-License Agreement are available from the Contracts Department. This Agreement assures the third party is bound to protect the proprietary rights of Compro and its vendors in the product per the original license agreement. Software may only be sub-licensed if it is transferred with the original designated computer system upon which it was originally licensed. U.S. Government Licenses Compro licensed software products that are to be delivered directly or transferred with a system to the U.S. Government are "commercial computer software" as described in Section 252.227-7013 of the DoD Federal Acquisition Regulation Supplement (DFARS). Therefore, when acquired, the Government shall have restricted rights in Compro software and related documentation as set forth in DFAR Supplement 252.227-7013 "Rights In Technical Data In Computer Software". Note: The binary and source versions of the software shall be provided with usage rights per computer, not per facility. Mature Products (Hardware Product Category) The price and availability of products classified as Mature are subject to Home Office Quote. These products may be new or warranted as new. The Buyer assumes responsibility for FCC Compliance. Maintenance services are available. These products will no longer be enhanced and may eventually be discontinued. Model Numbers All Compro products are identified by unique model numbers. The model numbers offered for sale are listed in the Products Price List, published semi annually. The model number breakdown, definitions, and prerequisites are listed in the Configuration Guide.Prices and model numbers are subject to change without notice. Except where indicated, prices are stated on a per unit price basis. Terms and conditions stated herein shall apply to all domestic U.S. orders except where prior contractual agreements specify otherwise (i.e., OEM and other master agreements).
® FrameMaker is a registered trademark of Adobe Systems Inc. ® LAT is a registered trademark of Hewlett Packard Corporation. ® Motif and ™ OSF/1 are trademarks of Open Software Foundation, Inc. ™ ACX-32, APLEX, Comm-32, EnCOMM, Compro 91, Compro RSX, FORMS, Infinity R/T, IPU, MicroARTE, MicroMPX, MICROSel, MPX-32, Multimax, MULTISel, NetConsult, NetDiagnose, NetHealth, NetLocate, NetPerform, NPL, Parallel FORTRAN+, Parasight, Performance Analyzer, PowerComm, SelBUS, SelPAC, and SelCONNECTION are trademarks of Compro ® EnWindows, RMS, UMAX, and REFLECTIVE MEMORY are registered trademarks of Sun Microsystems. ™ Annex is a trademark of Xylogics, Inc. ™ Alpha AXP is a trademark of Hewlett Packard Corporation. ™ COBOL/2 is a trademark of Micro Focus. ™ Dataproducts is a trademark of Dataproducts Corporation. ™ Ethernet is a trademark of Xerox Corporation All other trademarks and registered trademarks are the property of their respective holders.
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